Are you looking for a flexible job you can do from home? One cool option is a customer service job with DoorDash. DoorDash is a popular food delivery service. They hire home-based customer service reps to help customers.
In this guide, I’ll explain exactly what a DoorDash customer service job from home is. I’ll cover what the job is like, how much you can make, and the step-by-step process to apply. Let’s get started!
What is a DoorDash Customer Service Job From Home?
A DoorDash customer service job from home is a job where you help DoorDash customers with questions or issues. You work from your house using a computer and internet.
As a customer service rep, you’ll take calls, emails, and chats from DoorDash customers who need assistance. This could be helping customers:
- Place food orders
- Track their orders
- Get refunds for incorrect/missing orders
- And more
You provide friendly customer support to resolve any problems or answer any questions the customer has about using the DoorDash food delivery service.
What Are the Requirements?
To get a DoorDash customer service job from home, you’ll need to meet a few basic requirements:
- Be at least 18 years old
- Have a high school diploma or equivalent
- Have strong English skills (reading, writing, speaking)
- Have a quiet home office to work from
- Have a computer with reliable internet access
DoorDash also prefers candidates with prior customer service experience, though it’s not 100% required for entry-level roles.
You’ll also need to pass a background check and have the right to work in the United States.
How Much Do DoorDash Customer Service Jobs From Home Pay?
Most DoorDash customer service jobs from home pay between $10-$15 per hour.
The exact pay rate depends on your experience level and the specific job role. Customer service reps with more experience can make closer to $15/hour, while entry-level reps start around $10-$12/hour.
DoorDash customer service jobs from home are part-time hourly positions, typically between 20-30 hours per week. You get paid every two weeks via direct deposit or payroll debit card.
While the pay isn’t super high, DoorDash does offer some nice benefits, even for part-time roles:
- Paid training
- Paid time off
- Monthly pay premiums
- Discounts on food deliveries
- Opportunity for pay raises over time
The flexibility of working from home is also a big perk of DoorDash customer service jobs. You can work whenever is convenient for your schedule.
What is the DoorDash Customer Service Job From Home Application Process?
Ready to apply for a DoorDash customer service job from home? Here’s the typical hiring process:
- Submit an online application on the DoorDash jobs website. You’ll need to upload your resume and answer some basic questions about your background and availability.
- If your application looks like a good fit, DoorDash will send you online assessments to complete. This includes things like a typing test, personality assessment, and basic customer service scenarios.
- Those who pass the assessments will then have video interviews with DoorDash recruiters. They’ll ask you more in-depth questions about your experience and interest in the role.
- If the interviews go well, DoorDash will initiate a background check. Once that clears, they’ll send you an official job offer.
- If you accept, the final step is to complete paid virtual training on DoorDash’s systems, policies, and customer service processes. Training typically takes 4-6 weeks.
Overall, the entire DoorDash customer service job from home hiring process can take 4-8 weeks from starting your application to getting hired.
Tips to Get Hired For a DoorDash Customer Service Job From Home
Competition for remote customer service roles at DoorDash can be tough. So how can you increase your chances of landing one of these work from home jobs?
- Highlight your customer service experience
Even if you don’t have direct customer service job experience, emphasize any situations where you had to provide excellent service. This could include:
- Retail or restaurant jobs where you helped customers
- Volunteering or community roles assisting others
- Caring for children or family members
The key is showing you have the core skills for customer service work, like problem-solving, patience, and clear communication.
- Study common customer service scenarios
Before your interviews, study up on common situations that DoorDash customer service reps deal with, such as:
- Tracking down a missing food order
- Processing refunds for incorrect orders
- Explaining DoorDash’s fees and policies
- Handling rude or upset customers
Having thoughtful examples of how you’d handle these scenarios can really impress hiring managers.
- Sell your technical skills
While not overly technical, DoorDash customer service jobs do require basic computer skills. Highlight any experience you have with:
- Customer service software, ticketing systems or live chat tools
- Common business applications like Google Workspace or Microsoft Office
- Troubleshooting and solving technical issues
Proving you’re tech savvy can give you an edge over other candidates.
- Prepare your home workspace
Part of the DoorDash job involves assessing if your home meets their requirements for remote work, such as:
- Quiet, distraction-free workspace
- Reliable high-speed internet
- Updated computer/headset for calls
- Childcare plan during working hours
Have everything set up and ready to go before your interviews. This shows you’re prepared to hit the ground running if hired.
- Apply persistently
Don’t get discouraged if your application isn’t accepted right away. New DoorDash customer service job openings pop up frequently.
Continue applying every few weeks until you get hired. Make tweaks to improve your application materials each time, like updating your resume or practicing mock interviews.
Landing a DoorDash Customer Service Job From Home
There you have it! Everything you need to know about how to get a DoorDash customer service job from home. It’s a great remote work opportunity with DoorDash – you just need to put in the work to make your application stand out.
Follow the tips above to highlight your customer service skills and qualifications. With some perseverance, you can land one of these flexible work from home jobs with DoorDash’s customer service team!